We may collect and process the following data about you:
You can provide us with information about yourself by filling in the relevant forms on the website or by providing us such information by phone, email or in any other manner. This information includes personal data which was specified when registering on the website, when subscribing to our service, opening an account and verifying the identity of the account holder or persons authorized to use it, as well as the payment instruments used by a person, when searching for a product, using any of services provided by our website, while placing orders on our website, by participating in discussions or using any other communication functions on our website, during participation in draws, promotions or surveys, and also when you tell us about problems or issues in the work of the website.
Information we collect about you:
With regard to each of your visits to our website and use our services we can collect, for example, the following information about you (including automatically):
Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
Information about geo-location. We may collect information about real-time location based information from your device at any time while you download or use our services. We may use this information to optimize your experience.
Financial data and information on the use of services and facilities provided by our website, including information on implemented transactions and parties thereto, including on margin transactions, information on the status and (crypto) currency of accounts and cash flow on them, accrued commissions, information on crediting and withdrawal of funds from our accounts.
Information collected from cookies is used by us to evaluate the effectiveness of our site, analyse trends, see what difficulties our visitors may experience in accessing our site, and administer the platform. We need this information to improve the quality of our service.
You are agreeing that we may use browser feature known as a "cookie" for the purposes set above.
DISCLOSURE OF YOUR PERSONAL DATA
if we are required to disclose or transfer personal data of the user in accordance with any applicable laws or within the implementation of decisions of the relevant courts, or we are compelled to force users to comply with the terms and conditions of the agreements concluded with us; in case it is necessary to protect own rights, own property, to guarantee the safety of CRATEX, our users or others. This includes the exchange of information with companies and organizations to prevent fraud and reduce the likelihood of default by borrowers in conducting margin transactions.
SECURITY AND STORAGE OF PERSONAL DATA
We have implemented security measures to ensure the confidentiality of your personal data and to protect your them from loss, misuse, alteration or destruction. Only authorized personnel of CRATEX have access to your personal data, and these personnel are required to treat the information as confidential. The security measures in place will, from time to time, be reviewed in line with legal and technical developments.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
By contacting us you can use the following rights:
the right to delete your data (all or part thereof);
the right to change or correct your data, in particular when it is incorrectly stated;
the right to object or restrict processing of your data;
the right to access to your data and / or a copy of your data, which you provided to CRATEX, in a machine-readable format.
Also, you have the right to prohibit the use of your personal data for marketing purposes. Before requesting your personal information, we usually inform you that we are going to use your data or disclose it to third parties for promotional purposes. You can use the right to prohibit the processing of your personal data for promotional purposes by putting a tick in the relevant field in the questionnaire. You can also exercise this right by contacting us at any time.
Please note that the implementation of some of your rights, depending on the situation, may limit, complicate or completely exclude the possibility of further cooperation.
Our website can contain active links from / to the websites of partner organizations, advertisers and affiliated companies. If you are following an active link, please note that other websites have their own privacy policies, and we are not responsible for the provisions of these policies. Please review the privacy policies of these sites before sharing your personal information with them.
ACCESS TO PERSONAL DATA
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
RETENTION OF PERSONAL DATA
We may access your personal data or retain it for a longer period if it will be subject to an official request or legal obligation, an investigation by the government or an investigation into possible violations of our terms and conditions, or in other cases to prevent possible harm based on our reasonable considerations.